One of the most universal challenges that I experience with leaders is how challenging it is to have “crucial conversations”. Many people avoid conflict and dislike it when they are in conflict situations. This can make it very difficult to face situations where the conflict arises through their own action, for instance, when your responsibility requires that you hold someone accountable. As one of my executive coaching clients stated, “This has always been the thing I hate the most about my job. I have learned to do it because I had to, but I still hate doing it.” What might be surprising is that this client has worked in crisis situations in relation to his work that were full of tension, even where life and death were at stake, but giving difficult feedback is still felt to be the hardest part of their job!
A few “hints” that might help you in this area: (more…)